Customer Service Policy
"At Detroit Tubs, our utmost priority is your satisfaction. We are committed to ensuring that every interaction you have with our products and services leaves you 100% happy. If you encounter any issues or have concerns, we encourage you to reach out to our dedicated customer support team. We promise to handle your inquiries promptly and with the utmost care. Our goal is simple: to listen to your feedback, address any challenges you may face, and find solutions that exceed your expectations."
"Our approach to customer service is straightforward: if your concerns are reasonable and fair, we will strive to say 'yes' to your requests. Whether it's resolving a product issue, assisting with an order, or simply answering questions, we are here to support you every step of the way. Your satisfaction is not just a goal but a commitment we uphold with every interaction. Thank you for choosing [Company Name]; we look forward to serving you and ensuring your experience with us is nothing short of exceptional."3
Liquid Porcelain Warranty and Care Instructions - REGISTER YOUR WARRANTY
When we did your job, we left you a completion certificate there is a number on the upper right hand corner. Please click the link below and enter that number to register your warranty.
https://podio.com/webforms/13543209/916329
The Liquid Porcelain Tub and Tile Rejuvenation System Warranty: We Represent and Warrant to customers that, The Liquid Porcelain Tub and Tile Rejuvenation System offers a 20 Year Warranty.
THIS WARRANTY INCLUDES THE FOLLOWING:
Blistering, Peeling, Cracking and Fading caused by a defect in the product or workmanship will be covered under warranty. If the surface blisters, peels, cracks, or fades, Detroit Tubs must be notified of such defect immediately. Please retain warranty to facilitate warranty repairs. Detroit Tubs will inspect the problem area and determine whether the resulting damage was caused by a defect in the product or workmanship.
The Buyer must notify Detroit Tubs within the warranty period of any aforesaid defects in the materials and Buyer must show the materials were used and maintained in accordance with Detroit Tubs recommendations, Detroit Tubs will cure defects by suitable repair at its own expense.
WARRANTY EXCLUDES THE FOLLOWING:
Excluding (but not limited to): chipping, scratches, stains, or knife marks due to misuse or abuse of surface, problems caused by leaky plumbing or rust damage. Sharp or heavy objects may cause damage to the surface. The use of harsh agents such as Comet, Ajax, or excessive bleach may discolor or damage the surface when used excessively. Plumbing leaks onto the refinished surface will eventually cause damage. Any damage to the surface resulting from improper cleaning, excessive use, and/or leaky plumbing is expressly excluded under this warranty. Detroit Tubs employees’ oral statement does not constitute warranties, shall not be relied upon by Buyer, and are not part of this agreement. There are no warranties which extend beyond the description stated here.
Warranty is for the Original Owner/Buyer and is only transferable when the original Owner/Buyer Fills our form online at www.detroitbathtubs.com/service writes Detroit Tubs to transfer warranty to new owner of said warranty and must be done in 30 days of purchase. There may be a transfer fee charged by Detroit Tubs if the transfer is not done within 30 days.
To Claim warranty you must Have the Following and Fill out Online Warranty Only at
THE WARRANTY IS VOID IF YOU DO NOT DO ALL ITEMS BELOW, AND E-SIGN YOUR DOCUMENTS WITH IN 48 HOURS OF INSTALL
The Liquid Porcelain Tub and Tile Rejuvenation System Must Stand un-used and un-touched for 1 days after the install and must not be used for a bath until 5 days after the install
We advise the use of simple green to maintain the quality of the The Liquid Porcelain Tub and Tile Rejuvenation System.
Warning: Due to the extreme high gloss finish of The Liquid Porcelain Tub and Tile Rejuvenation System Please use caution when getting in and out of the tub and Detroit Tubs is held harmless for any injuries.
Updated 08/01/2022